Contact Us

Every store needs a simple way for customers to reach out. Shopify makes it easy to add a Contact Us page in just a few steps.

Adding The Section To Your Store

1. Open your theme editor
2. Click on “Add Section”.
3. Find and add the “Contact Us” Section from the block library

Styling The Section

The Contact Us page gives your customers a direct way to reach out with questions, feedback, or order issues, building trust and improving service.

A well-designed contact form helps you capture essential details efficiently, strengthen customer relationships, and show that your brand is responsive and reliable.

1. From your Shopify Admin, go to Online Store → Pages.
   
   

2. Click Add Page.
   
   

3. Enter a title (example: Contact Us).
   
   

4. In the Theme template section, select Contact.
   
   

• This automatically adds our custom page with built-in contact form.
  
  

5. Click Save.
   
   

1. From Shopify Admin, go to Online Store → Navigation.
   
   

2. Choose the menu where you want to add the link (example: Main Menu or Footer Menu).
   
   

3. Click Add Menu Item, give it a name (example: “Contact Us”), and select the page you just created.
   
   

4. Click Add, then Save Menu.
   
   

Now your Contact Us page is live and linked in your storefront menu.

1. Open the Theme Editor (Online Store → Themes → Customize).
   
   

2. From the page selector at the top, choose Pages → Contact.
   
   

3. Adjust the settings. For example:
   
   

• Add a header or intro text above the form.
  
  

• Customize background colors, fonts, or spacing.
  
  

• Add social icons, store location, or FAQ links if your theme allows.
  
  

4. Click Save to publish your changes.
   
   

Where form submissions go

• By default Shopify sends contact form submissions to your store’s contact email (set under Settings → General → Store contact).
  
  Confirm that’s the correct address so messages arrive in the right inbox.
  
  

Optional extras

• Add a small FAQ snippet (common questions) or a phone number with hours.
  
  

• Be short & clear
  
  Name, email, message are often enough.
  
  

• Set expectations
  
  Tell customers when you’ll reply (e.g., “We reply within 24–48 hours”).
  
  

• Add contact alternatives
  
  Phone, live chat link, or hours if available.
  
  

• Avoid spam
  
  Don’t show your direct support email on the page if you’re worried about bots. Use the form and a contact email in your footer or images instead.
  
  

• Privacy
  
  If collecting personal info, include a short privacy note or link to your Privacy Policy.
  
  

• Submit a test message from the Contact form.
  
  

• Confirm the test message arrives at the store contact email (check spam/junk).
  
  

• Verify the success message appears after submission.
  
  

• Confirm the Contact page link in the menu opens the correct page.
  
  

Q: Where do form submissions get sent?
A: To the store contact email you set in Settings → General → Store contact. Update that address if needed.

Q: Can I change the success message that appears after a user submits the form?

A: Yes, open the Theme Editor → Pages → Contact → Form Settings. Most themes let you edit or customize the success message text directly.

Q: Why didn’t my success email arrive?
A: Check the store contact email in Settings, then check your spam folder. Also confirm the message was actually submitted (test again).

• Form not visible on the page → Check that you selected the Contact template in your Page settings and saved it.
  
  

• No email received → Confirm the store contact email in Settings → General and check spam.
  
  

• Form submissions not saved → Shopify doesn’t store form messages long-term in admin; use email forwarding or an app to log messages.
  
  

• Form looks too wide or squished → Adjust section padding or container width in Theme Editor → Layout settings.